Terms of service

Effective Date: October 7, 2026

Welcome to Universal Aromas LLC ("Universal Aromas," "we," "our," or "us"). These Terms of Service govern your access to and use of our website, products, and services (the "Services"). By accessing or using our Services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

1. Company Information

Universal Aromas LLC, registered in the Commonwealth of Pennsylvania, United States.
Email: info@universalaromas.com
Phone: 1 (888) 603-6675

2. Eligibility

By using our Services, you represent that you are at least 18 years of age or have the legal capacity to enter into a binding contract.

3. Account Registration

To make purchases or access certain features, you may create an account. You agree to provide accurate, current, and complete information, keep it updated, keep your password secure, and accept responsibility for all activity under your account. We may suspend or terminate an account if we suspect fraudulent, abusive, or unlawful activity.

4. Product Information

We strive to keep product descriptions, images, and pricing accurate, but we do not warrant that all information is error-free, complete, or current. Fragrance experiences vary from person to person; scent perception and longevity may differ due to body chemistry and environmental factors. We reserve the right to modify or discontinue products at any time.

5. Pricing and Payments

All prices are listed in U.S. dollars (USD). We accept the payment methods displayed at checkout. You authorize us to charge your selected payment method for the total of your order, including applicable taxes and shipping. We reserve the right to correct pricing errors and cancel orders affected by such errors.

6. Shipping and Delivery

We currently ship within the United States only. Shipping methods, times, and costs are shown at checkout and described in our Shipping Policy. We are not responsible for delays caused by carriers, incorrect shipping information, or events beyond our control. Risk of loss transfers to you upon delivery to the shipping address provided.

7. Returns and Exchanges

Because our products are personal-care items, all sales are final, except for orders that arrive damaged, defective, or incorrect. Please contact us at info@universalaromas.com within 48 hours of delivery. See our Refund Policy for details.

8. Intellectual Property

All content provided through our Services, including text, images, logos, product designs, packaging, and trademarks, is the property of Universal Aromas LLC or its licensors. You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent.

9. Prohibited Conduct

You agree not to use the Services for any unlawful purpose; attempt to gain unauthorized access to our systems or interfere with website functionality; use automated tools (bots, scrapers, etc.) to collect information from our site; or resell or redistribute products purchased from us without written consent.

10. Third-Party Links

Our Services may include links to third-party websites. We are not responsible for their content, accuracy, or policies, and you access them at your own risk.

11. Product Use and Safety

Our products are fragrances for external use only and are marketed as cosmetic products. They are not intended to diagnose, treat, cure, or prevent any disease. Keep away from eyes, do not ingest, and keep out of reach of children. Test a small area of skin first and stop use if irritation occurs. Our products may contain allergens and may be harmful to sensitive skin; please review ingredient information before use.

12. Disclaimer of Warranties

Our products and Services are provided "as is" and "as available." To the fullest extent permitted by law, Universal Aromas LLC disclaims all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose, and does not warrant uninterrupted or error-free operation of our website.

13. Limitation of Liability

To the maximum extent permitted by law, Universal Aromas LLC and its members, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the Services. Our total liability to you for any claim shall not exceed the amount you paid for the applicable product.

14. Indemnification

You agree to indemnify and hold harmless Universal Aromas LLC and its members, employees, and agents from claims, damages, liabilities, or expenses arising from your use of our Services, your violation of these Terms, or your infringement of any third party's rights.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved through binding arbitration in Pennsylvania, except that either party may seek injunctive relief in a court of competent jurisdiction.

16. Termination

We may suspend or terminate your access to our Services at any time, with or without cause. Provisions that should reasonably survive termination (including intellectual property, limitation of liability, and indemnity) will remain in effect.

17. Changes to These Terms

We may update these Terms at any time. Changes are effective when posted on our website, and your continued use of the Services constitutes acceptance of the revised Terms.