Refund policy

Effective Date: October 7, 2026 Applies To: All purchases made through Universal Aromas LLC online platforms 1. General Return Policy Because our products are personal-care items and non-durable consumer goods (concentrated perfume oils), all sales are final. We do not accept returns, exchanges, or refunds on: Opened or used products Items with tampered packaging Products damaged due to improper storage or handling after delivery Products returned without prior authorization 2. Exceptions: Damaged, Defective, or Incorrect Orders If your order arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery by emailing info@universalaromas.com. Please include your order number, clear photos of the product and packaging, and a description of the issue. Upon review, we may offer a replacement product (shipped at our cost), store credit, or a partial refund, at our discretion. We reserve the right to deny claims that do not meet the requirements of this policy. 3. Non-Returnable Items (Safety & Compliance) Due to safety and hygiene considerations, personal care products (concentrated perfume oils) and items with broken safety seals are non-returnable. 4. Liability Disclaimer All products should be used according to the instructions and labeling provided. We are not liable for misuse, overuse, allergic reactions, or improper storage of our products. Customers are responsible for reading all product labels and warnings and checking for allergens or sensitivities. We do our best to provide accurate information, but we do not guarantee the absence of trace allergens. We are not responsible for product degradation due to improper storage, delays in retrieving a delivered package, or delayed use. Questions? Email info@universalaromas.com or call 1 (888) 603-6675, Monday to Friday, 9am to 5pm EST.