Effective Date: October 7, 2026
Business Name: Universal Aromas LLC ("Universal Aromas," "we," "us," or "our")
Website: universalaromas.com
Contact: info@universalaromas.com
Your privacy matters to us. This Privacy Policy explains what personal information we collect when you visit our website or purchase from us, how we use it, and the choices you have.
1. Information We Collect
Information you give us
- Name, email address, phone number, and billing and shipping addresses
- Order details and purchase history
- Messages you send us (for example, customer service emails)
- Your email address if you sign up for our newsletter or promotions
Payment information
Payments are processed by our third-party payment processors through Shopify Payments or other checkout options. We do not store your full credit or debit card number on our own systems.
Information collected automatically
- Device and browser type, IP address, and approximate location
- Pages viewed, links clicked, time on site, and the site that referred you
- Cookies and similar technologies (see Section 5)
2. How We Use Your Information
- To process and fulfill your orders, including payment, shipping, and order updates
- To respond to questions, damaged-product claims, and customer service requests
- To send marketing emails about new scents, offers, and promotions, if you have opted in
- To improve our website, products, and customer experience
- To detect and prevent fraud and unauthorized activity
- To comply with legal obligations
3. How We Share Your Information
We do not sell your personal information for money. We share information only with service providers who help us run our business, and only as needed to perform their services:
- Shopify, which hosts our online store and checkout
- Payment processors, which securely process your payment
- Shipping carriers (such as USPS, UPS, or FedEx), which deliver your order
- Email and marketing providers, which send our order and promotional emails
- Analytics and advertising providers, which help us understand site traffic and measure our marketing
We may also disclose information if required by law, to respond to legal requests, to protect our rights and safety, or in connection with a sale or transfer of our business.
4. Marketing Communications
You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email or by contacting us at info@universalaromas.com. You will still receive transactional messages about your orders.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to keep items in your cart, remember your preferences, understand how visitors use our site, and measure our marketing. You can control cookies through your browser settings. Blocking some cookies may affect how the site works, including checkout.
6. Data Retention
We keep your information only as long as necessary to fulfill orders, provide support, meet legal, tax, and accounting requirements, resolve disputes, and enforce our agreements.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. Our checkout is encrypted with SSL. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on where you live (including California and other states with consumer privacy laws), you may have the right to:
- Know what personal information we collect, use, and disclose
- Request a copy of your personal information
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal exceptions
- Opt out of the sale or sharing of personal information, or of targeted advertising
- Not be discriminated against for exercising these rights
To make a request, email info@universalaromas.com with the subject line "Privacy Request." We may need to verify your identity before completing your request.
9. Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Third-Party Links
Our site may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the effective date above will be updated.
12. Contact Us
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +1 888-603-6675 or email us at info@universalaromas.com, or write to Universal Aromas LLC, Pittsburgh, Pennsylvania, United States
Universal Aromas LLC
Email: info@universalaromas.com
Phone: 1 (888) 603-6675
Business Hours: 9am–5pm EST, Monday–Friday
Legal Notice
This Privacy Policy is governed by the laws of the United States and the Commonwealth of Pennsylvania. By using our website or placing an order, you acknowledge that you have read and understood this policy.