Shipping policy

Effective Date: October 7, 2026
Business Name: Universal Aromas LLC
Contact: info@universalaromas.com

1. Shipping Coverage

We currently ship within the United States. At this time, we do not offer international shipping.

2. Order Processing Time

Orders are processed within 1-3 business days (excluding weekends and federal holidays) after your order is placed and payment is confirmed. Processing times may be extended during high-volume periods such as holidays.

3. Shipping Methods & Rates

Free shipping on orders of $50 or more with Ground Shipping. For smaller orders, shipping rates are calculated by the weight of your order and shown at checkout.

Ground Shipping: 3-7 business days
Priority Shipping: 2-3 business days

Delivery times are estimates and are not guaranteed. Delays due to weather, carrier issues, or other factors beyond our control may occur.

4. Shipping Non-Durable Goods

Our products are non-durable consumer goods. We take care to preserve product quality during shipping. Exposure to high temperatures or delays in delivery may affect product quality, so please retrieve delivered packages promptly.

5. Shipping Confirmation & Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to become available.

6. Incorrect or Undeliverable Addresses

Please make sure the shipping address entered at checkout is correct. We are not responsible for packages lost or delayed due to incorrect or incomplete addresses, refused deliveries, or absence at the delivery location. If a package is returned to us because of an incorrect address, the customer is responsible for reshipping fees.

7. Lost, Stolen, or Damaged Packages

Once an order is marked as delivered by the carrier, responsibility for the product passes to the customer. If your package is lost in transit or arrives damaged, please contact us and we will help with documentation and any carrier claim.

8. Damaged, Defective or Incorrect Items

If a product arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number, photos of the item and packaging, and a description of the issue. We evaluate claims case by case and may offer a replacement or store credit.