Effective Date: October 7, 2026
Business Name: Universal Aromas LLC
Contact: info@universalaromas.com
Universal Aromas is built on one idea: the scent of the soul. This Company Policy explains how we run our business, how we describe our products, and what you can expect from us. It works together with our Shipping, Return & Refund, Privacy, and Terms policies.
1. Our Commitment
We are committed to honest products, clear descriptions, and respectful service. If you ever feel we have fallen short of this, tell us at info@universalaromas.com and we will work to make it right.
2. How We Classify Our Products
We use these terms carefully so you know exactly what you are buying:
- Concentrated Perfume Oils (CPOs): modern, oil-based fragrance blends, including fresh, fruity, sweet, and gourmand scents. These are composed fragrances and are not described as natural or distilled.
As we introduce new product types, we will describe them here in the same clear way.
3. Sourcing & Quality
We source our oils from established suppliers. We aim to keep each scent consistent from batch to batch. Because oils are made from aromatic materials, slight variations in color or aroma between batches can occur.
4. Ingredient Transparency
Our fragrances may contain carriers, fixatives, and allergens. Please review ingredient information before use if you have sensitivities or allergies. Contact us if you need details on a specific scent.
5. Product Safety & Cosmetic Compliance
Our products are fragrances intended for external use only, and they are marketed as cosmetic products. We do not claim that any product diagnoses, treats, cures, or prevents any disease or condition. Keep products away from eyes, do not ingest, and keep out of reach of children. If irritation occurs, discontinue use. Test a small area of skin first. See our Terms of Service for the full liability disclaimer and regulatory notice.
6. Brand Names & Authenticity
Universal Aromas is an independent fragrance company. We are not affiliated with, endorsed by, or sponsored by any designer, fashion house, or third-party fragrance brand. Any description of a scent's character is our own and is not a claim that it is, or is made by, another brand. All Universal Aromas products are sold under our own names.
7. Customer Care
We respond to messages within 1–2 business days during business hours. For order problems, damaged items, or questions, email info@universalaromas.com or call 1 (888) 603-6675, Monday–Friday, 9am–5pm EST. Damage claims must be made within 48 hours of delivery, as described in our Shipping and Return & Refund policies.
8. Pricing & Order Accuracy
We work to keep prices and product information accurate. If a pricing or description error occurs, we may correct it and, if needed, cancel and refund an affected order before it ships. We reserve the right to limit quantities and to refuse or cancel orders where we suspect fraud or misuse.
9. Payment & Data Security
Payments are processed through secure third-party payment processors. We do not store your full card details. See our Privacy Policy for how we handle your personal information.
10. Intellectual Property
The Universal Aromas name, logo, product descriptions, photos, videos, and website content are the property of Universal Aromas LLC. Please do not copy, reproduce, or use them without our written permission.
11. Changes to This Policy
We may update this Company Policy from time to time. Changes take effect when posted on this page.
Contact Us
Email: info@universalaromas.com
Phone: 1 (888) 603-6675
Business Hours: 9am–5pm EST, Monday–Friday
Legal Notice
This Company Policy is governed by the laws of the United States and the Commonwealth of Pennsylvania. By placing an order on our website, you agree to the terms of this policy.